If you restraint has been involveed in a severe crash, please check your instruction manual for guidance on determining the severity of the crash. Some insurance companies offer vehicle insurance which covers or partially cover the replacement of your child restraint.
Contact your insurance company for further details. Your insurance company may require you to keep the child restraint for assessment, but do not use the child restraint after a severe crash. We consider a "severe crash" as being one where the main body structure of the vehicle is distorted. To assist you in making an accident insurance claim cut the following statement and include it with your claim.
Should you need further assistance please email our Customer Service Team at nzoffice@britax.com
Our voluntary Crash Exchange program covers all Britax Safe-n-Sound child restraints under 1o years of age from the manufactured date. Click here for further details and to apply.
Safe-n-Sound product registration not only provides you with an extended warranty, it also means your details and receipt are stored in our system if you ever need these in the future. Crash exchange is a voluntary program and does not always guarantee a replacement car seat in the event of an accident. Each accident is dealt with as a case by case claim.
