Shipping and Returns
It’s vital that your order reaches you quickly and safely. On this page, you will find information on shipping and returns.
A flat rate of $9.95 (local currency) will be charged. Express shipping is not available.
We will endeavour to pack and dispatch orders within 1-2 business days of being placed. In busy trading periods, orders may take longer due to high volumes. Orders are shipped from our warehouse every business day. As soon as your order is dispatched, you will receive a tracking number that you can use to track the status of your delivery online.
Once dispatched, the estimated delivery times for each region are as follows:
Standard Shipping Times
All deliveries are made through NZ Post who deliver standard letters and economy parcels to addresses in major cities and towns 3 days per week, either on Monday, Wednesday and Friday OR Tuesday, Thursday and Saturday.
Rural addresses receive mail 5 days per week (Monday- Friday).
Shipping times are estimates only (subject to your rights under the New Zealand Consumer Law).
Please note, we only ship within New Zealand.
Terms and Conditions
Shipping and Return Terms and Conditions
1. General
These shipping and return terms and conditions apply to goods ordered from britax.co.nz and through our Customer Service Centre, and form a contract between you and Britax Childcare Pty Ltd ABN 55 006 773 600 (Shipping and Return Terms).
These Shipping and Return Terms should be read in conjunction with our:
a. Online Shopping Terms and Conditions;
b. Website Terms;
c. Privacy Policy; and
d. any other terms and conditions that appear in or are linked to or from the Website (including if applicable, Gift Card Terms).
2. Shipping Costs
A flat rate of $9.95 (local currency) will be charged at the time of purchase. Shipping costs are automatically calculated at checkout.
3. No changes or cancellations after order confirmation
No changes or cancellations can be made once an order has been placed and an order confirmation has been sent by Britax. You should carefully check that your order is accurate before you submit it.
You will, however, be able to return goods under the Returns Policy if the requirements are met.
4. Change of delivery address
You are responsible for providing the correct delivery address at checkout. Once an order confirmation has been sent by Britax, address updates will not be permitted.
5. Order dispatch
Our warehouse operates Monday to Friday during regular business hours, excluding public holidays. We will endeavour to pack and dispatch orders within 1-2 business days of being placed. Please note that dispatch times may be extended during promotional or sales periods.
Your order may be fulfilled from multiple locations at different times depending on stock availability. You won’t be charged any more for delivery in this instance.
Deliveries are made by NZ Post. Please refer to the NZ Post delivery terms for further information.
6. Delivery restrictions
We do not accept deliveries to P.O. boxes. Please only provide a residential or business address.
We only ship within New Zealand.
7. Delivery Delays
Shipping times are estimates only (subject to your rights under the New Zealand Consumer Law). Dispatch and delivery timeframes can depend on things like stock availability, delivery-service provider availability/delays and events beyond our control. Customers are advised to initially contact NZ Post directly for the latest updates using the tracking number. In case of issues, contact our support team at aunz-support@britax.com for assistance.
8. Tracking Notifications
Upon dispatch, customers will receive a tracking link to follow the shipment's progress based on the latest updates from NZ Post.
9. Parcels Damaged In Transit
If a parcel is damaged in transit, please contact customer service via aunz-support@britax.com for further assistance.
Returns Policy
General
1. We are confident that you will be happy with your purchase, however we offer returns for all items purchased directly with Britax New Zealand based on the below reasons (subject to any other rights under the New Zealand Consumer Law):
a. Faulty goods received
b. Damaged goods received
c. Incorrect goods received
d. Late delivery due to an item being lost in transit
2. Refunds are applicable for all eligible returns, including on full price, promotional or markdown items. Britax does not offer exchanges via our online store except in respect of faulty goods where there has been a major failure, as set out below.
3. We do not accept returns for change of mind.
How can I request a return?
4. Before completing your return, ensure you have the following information:
a. Order confirmation number # (can be found in your confirmation email).
b. Email address used to place the original order.
5. Contact our customer service team via aunz-support@britax.com and tell us which items you would like to return and why.
6. If your return is accepted, you will be emailed a Return Authorisation Number (RMA Number) and instructions for completing your return.
How do I send a return?
7. Print the email with the RMA Number and attach to the package to be returned. Please pack the item(s) to be returned in its original packaging and address it to:
Britax NZ c/o PBT LOGISTICS
Attention: Customer Service Team
Reference: RMA xxxx
18-20 Bell Avenue
Mount Wellington
AUCKLAND, 1060
New Zealand
8. Take your parcel with the RMA attached to any NZ Post Office where they will charge you a postage fee for the return shipping. Please obtain tracking information for your parcel. Subject to your rights under the New Zealand Consumer Law, Britax will not take responsibility for return item/s not received if registered post and/or tracking is not used.
Processing of returns and refunds
9. Once received by us, it typically takes 3 business days for returns to be processed. You will be notified by email once your return has been finalised.
10. All refunds processed will be refunded to your original method of payment. If any item purchased with a gift card is returned for a refund, the refund amount will be automatically credited to the original gift card. If the purchase was made by a combination of Gift Cards and credit card then refunds will be processed on the same card as the original payment was made first, and the return card for the remaining amount will be emailed to the email address entered at the time you placed your Order.
Return of faulty goods
11. We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following (subject to any other remedies available under the New Zealand Consumer Law):
a. Your choice of an exchange or refund of products for a major failure; or
b. Exchange if there is a failure which does not amount to major failure.
12. In assessing a faulty claim, New Zealand Consumer Law may allow us to consider how much time has passed since original purchase, customer use of the product, the length of time in which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the fault becomes noticeable.
13. If you believe your item is faulty or damaged, please contact our Customer Service Team. Nothing in this document is intended to exclude, restrict or modify any non-excludable right or remedy you have under law, including the New Zealand Consumer Law.