If you have questions or concerns and would like to speak with a Britax representative directly, please email our Customer Service Team at nzoffice@britax.com. 

Yes. The seat is still structurally safe to use as long as the foam is positioned in the same place in which it was intended. Sometimes taping the foam in place is suggested in order to prevent it from moving. Taping the foam does not compromise the safety of the car seat.

Injuries may occur when crash forces make contact with your child. Energy-absorbing foam is used to absorb some of those crash forces, keeping your child from absorbing them and therefore minimising injury.

The energy-absorbing foam deforms during a crash when your child makes contact with it. At the point of contact, the foam crushes; the energy required to crush the foam is absorbed by the foam instead of your child.

Please email our Customer Service Team at nzoffice@britax.com.

In the life span of a car seat, it is possible that components may be affected by wear and tear or breaking. Britax has replaceable parts available to our consumers to ensure their product functions in the safest manner for the life of the seat.