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Please refer to the Warranty section of this website for details.

We have repair agents located in the below states:

  • VIC – Britax (Sunshine West) 1300 303 330
  • VIC - Baby 2nd Heaven (Cranbourne West) 9769 2366 (Strollers only)
  • NSW – Pram Fix (Taren Point) 1300 308 435
  • NSW – Babysafe (Brookvale) 1300 442 229
  • QLD – Bubby’s Playpen (Stafford) 07 3356 6089
  • SA – The Pram Doctor (Seaford) 0407 600 500
  • WA – The Pram Repair Place (Osborne Park) 08 9444 7261

Steelcraft products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your Steelcraft product, we will repair or replace the product within the 24 month warranty period.

Please visit https://www.britax.co.nz/product-registration-landing-page to register your purchase.

We require proof of purchase to validate your warranty claim. Without this information we are unable to validate the date of purchase or if in fact it has been purchased first hand. Rental, hire or commercial use products are not covered by our warranty. Our warranties are non-transferrable across multiple owners.

Yes 24 months will automatically apply to your product purchase. 24 months will be calculated from the date of purchase and proof of purchase will be required to validate your claim.

To make a warranty claim, please contact our customer service team on 1300 303 330 or by email at au-support@britax.com. You will be required to:

  • Return the product to the place of purchase or to a designated repair agent;
  • Present your receipt as proof of purchase;
  • Identify the defect in the product; and
  • Present the product for inspection on request.
  • Britax will then advise you whether the product is covered by the warranty.

In the event that a replacement product or part is no longer available, Britax reserves the right to provide a suitable alternative.

Your warranty is provided by Britax. You have the choice to deal directly with Britax or the store in which you purchased. Should the store you purchased close please contact Britax directly and they will direct you to the closest Repair Agent.

A proof of purchase is required for warranty to apply. Our express warranties are non-transferrable across multiple users